Refund & Returns Policy

Refunds and Returns Policy for FemmeFavorites.com

Last Updated: October 30, 2024

Thank you for shopping at FemmeFavorites.com. We are committed to ensuring that our customers are satisfied with their purchases. This Refunds and Returns Policy explains the process, conditions, and timeframes for returns and refunds of physical products purchased through our website.

1. Eligibility for Returns

We accept returns on eligible products under the following conditions:

  • Return Window: You may return items within 14 days of receiving your order.
  • Condition of Products: Products must be unworn, unwashed, unused, and in their original packaging with all tags and labels attached.
  • Non-Returnable Items: Certain items may not be eligible for return, including:
    • Final sale items
    • Gift cards
    • Items marked as non-returnable in the product description

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at favoritesfemme@gmail.com within 14 days of receiving your item. Include your order number, item(s) to be returned, and the reason for the return.
  2. Receive Return Authorization: Our team will respond within 2 business days with instructions, including a return authorization number and the return address.
  3. Package Your Return: Securely package the item(s) in the original packaging if possible. Include the return authorization number in the package.
  4. Ship the Item: Send the package to the provided return address using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.

3. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for covering the cost of return shipping, except in cases of defective or incorrect items.
  • Tracking and Insurance: We recommend using a trackable shipping service or purchasing shipping insurance for returns. FemmeFav LTD is not responsible for return packages lost in transit.

4. Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, a refund will be processed as follows:

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Processing Time: Please allow 5-10 business days for the refund to be processed, depending on your financial institution.
  • Restocking Fee: In some cases, a restocking fee may apply. This will be clearly communicated before your refund is processed.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return following the steps above and place a new order for the desired item.

6. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us at favoritesfemme@gmail.com within 5 days of delivery with a photo of the item and your order details. We will arrange for a replacement or a full refund, including return shipping costs, as applicable.

7. Exceptions and Special Cases

  • Late Returns: Returns initiated beyond the 14-day window may be accepted at our discretion and may be subject to a restocking fee.
  • Items Returned Without Authorization: Items sent back without following the return process may not be eligible for a refund or may incur additional processing fees.

8. Contact Information

For any questions or assistance with your return, please contact our customer service team:

Summary

  • Return Window: 14 days from receipt.
  • Condition: Unworn, unused, in original packaging.
  • Process: Contact us, await authorization, ship the item back.
  • Refunds: Processed within 5-10 business days to the original payment method.
  • Shipping Costs: Customer pays, except in cases of damage, defect, or incorrect items.